Rules

User Agreement:

1. The warranty for the product is 30 minutes from the moment of purchase (unless otherwise stated in the product description). EXCEPTION: Clause 8
   In case of any issues with accounts, contact the store support. We are always ready to resolve the situation. If more than 30 minutes have passed since the purchase, the sooner you write, the better.
   A 99.99% guarantee for a refund/replacement is a recorded video according to Clause 3.1.

How to apply for a product replacement – https://accountdiversity.com/page/zamena
Regardless of whether we are online or not, write in Telegram.

2. A refund (money-back) is possible only if there is no possibility to replace the product with an equivalent one. If a refund is issued and the service fee for the payment method exceeds 1%, the fee will be deducted from the amount refunded to the store. For example, Qiwi charges a 3% fee for transfers to foreign wallets.

3. Please note that when contacting support for a replacement, the store has the right to request a purchase video (for ANY product), as the issue is not always directly related to the product itself (e.g., coupons). Recording a video is optional, but it is a 100% guarantee for a replacement in case of invalidity.
   3.1. When recording a purchase video for an account, you need to capture the payment process, the issuance of the product by the store, and the subsequent login attempt. Copying should be done only via right-click; videos where data was copied using CTRL+C are not accepted.
   P.S. For the particularly "smart" ones: do not record a video after the purchase. You must record the payment and login process in this order.

4. The BUYER is solely responsible for an unconsidered purchase. Refunds or replacements with additional criteria are NOT POSSIBLE! Any questions should be clarified with store support before purchase.

5. The product warranty applies to the ability to log in using the provided credentials. If the purchased product contains details from Clause 5.1, they MUST be used.
   5.1. User Agent / Cookies / Fingerprint / Proxy / Token / API / Specific program format, etc.
   5.1.1. If accounts are not compatible with your software/browser extension, etc., this is not a reason for a refund/replacement.

6. By purchasing the product, the Buyer understands how to use it. The store is not the supplier of these products, and its staff does not provide training on their use. We cannot teach or fully consult on product usage.

7. If an account is accessible on a computer but restricted or inaccessible on another device/browser/software, this is NOT a reason for a refund/replacement, except when the product is specifically designed for a particular device.

8. Product Warranty:
   8.1. Standard warranty – 30 minutes
   8.2. Gmail.com – 10 minutes
   8.3. INDIVIDUAL warranties are specified in the product description. If not mentioned, the STANDARD warranty applies (Clause 8.1).
   8.4. The warranty is valid only while the supplier cooperates with the store. If cooperation ends, the warranty becomes invalid.

9. After purchasing, change the credentials (login/password/email, etc.) to prevent unauthorized access, except in cases stated in Clause 9.1.
   9.1. It is FORBIDDEN to change credentials for accounts of real origin, such as VPN / Streaming services, etc.
   9.2. The store is NOT responsible for products where credentials were changed over time (Clause 9).

10. Use/test the purchased product IMMEDIATELY; postponing may result in loss of warranty for a refund/replacement.

11. If a Buyer modifies a purchased product and then requests a refund/replacement, the request may be denied due to altered data.

12. Once received, the Buyer must store the product independently. The store does not store purchased products.
    12.1. If a replacement is issued, the Buyer MUST store the new account independently. The store does not store purchased products.

13. The Buyer must not spam/flood the store. If this occurs, the store reserves the right to refuse service at the time of the request and in the future without compensation.

14. The store does NOT compensate for additional expenses (services/accounts, etc.) made for using the product.

15. The warranty starts from the moment of receiving the product. A Buyer’s lack of skills does not extend the warranty period (Clause 6).

16. The Buyer must provide as much information as possible when reporting any issues with the purchased product.

17. It is prohibited to leave a message without order details after purchase and then send an order number/list of invalid accounts after the warranty expires.

18. The Buyer cannot request a refund/replacement for accounts that were already used before making such a request.

19. Using accounts for which a refund was issued or a replacement was given is prohibited.

20. Regardless of whether the store support is online or not, report order issues immediately. Otherwise, the warranty is void.

21. Using a PROXY corresponding to the account’s GEO-location is mandatory. Otherwise, the store has the right to reject the request and deny a replacement/refund.

22. Payments made manually cannot be refunded to different details than those used for payment. The store administration decides on such transactions, including the right to deny the transfer.
    22.1. Payments made through third parties, bots, or payment services are also subject to Clause 22. The Buyer is fully responsible, and funds may not be credited or refunded.

23. Funds cannot be withdrawn from the Personal Account balance.

24. Refunds to wallets/cards are available only if the payment system’s minimum limit is met.

Product replacement is carried out according to this link: https://accountdiversity.com/page/zamena
The store reserves the right to change the rules without prior notice to buyers!